London is one of Uber’s biggest markets.
Transport for London announced the decision not to renew the ride-hailing firm’s licence at the end of a two-month probationary extension granted in September. Uber was told then it needed to address issues with checks on drivers, insurance and safety, but has failed to satisfy the capital’s transport authorities.
TfL said on Monday it had identified a “pattern of failures” by Uber, including several breaches that placed passengers and their safety at risk.
In a statement, TfL said: “Despite addressing some of these issues, TfL does not have confidence that similar issues will not reoccur in the future, which has led it to conclude that the company is not fit and proper at this time.”
Uber denies everything.
“Over the last two months we have audited every driver in London,” said Uber’s boss in Northern and Eastern Europe Jamie Heywood.
“We have robust systems and checks in place to confirm the identity of drivers and will soon be introducing a new facial matching process, which we believe is a first in London taxi and private hire.”
Also from Reuters » ‘Unfit’ Uber loses London license over safety failures
TfL’s decision not to renew Uber’s license in London is extraordinary and wrong, and we will appeal. We have fundamentally changed our business over the last two years and are setting the standard on safety. TfL found us to be a fit and proper operator just two months ago, and we continue to go above and beyond. On behalf of the 3.5 million riders and 45,000 licensed drivers who depend on Uber in London, we will continue to operate as normal and will do everything we can to work with TfL to resolve this situation.
Updated November 26, 2019
Via CNBC » One day after Uber lost its license, Indian ride-hail company Ola announced plans to launch in the London in the coming weeks.